CANADIAN EMBASSY, GERMANY
"The quality of service and information provided to our investment clients by the London Economic Development Corporation has greatly assisted us in attracting companies to Canada"
Detlef Engler, Canadian Embassy, Germany
Contact Centres
From our experience working with new and existing contact centres, we know that you will require an abundant supply of technically skilled workers, access to educational facilities, training programs and support, and superior telecommunications infrastructure to be successful.
LEDC provides complimentary site selector services including identification of Contact Centre ready commercial space.
Conveniently located between Detroit and Toronto, London offers the amenities, opportunities and culture of a much larger city with a cost of living and quality of life that are hard to beat. The city is consistently able to attract a quality, skilled labour force as a result of its ability to provide challenging, high-level employment opportunities and an enviable lifestyle. While London is friendly, safe and easy to get around, it is also a thriving business centre with the infrastructure, workforce and low costs that you need.
The London Contact Centre cluster has 25+ contact centre companies with a skilled and experienced labour force of more than 6,000 people representing 2.2% of the labour force.
Ten Largest Contact Centres in London
| Company | Function |
|---|---|
| Stream Global Services | Customer Services |
| TD Canada Trust | Telecollections, Branch Support, Telephone Banking |
| CitiCards, Citibank Canada | Customer Services |
| Bell Canada | Customer Care, Telesales |
| Sykes Canada | Home Assistance, Telesales, Roadside Assist, Biz Support |
| Alliance iCommunications | Telecollections, Branch Support, Telephone Banking |
| Market Strategies | Telesales, Customer Service, Technical Support |
| Vertex Outsourcing | Customer Services |
| Bradford Group | Sales and Customer Services |
| Starwood Reservation Centre | |
| Kantar Operations |
The London Advantage: Talent
Western University - www.uwo.ca
Western is one of Canada’s leading research intensive universities and plays a crucial role in education and training in London by providing a constant stream of highly skilled graduates from more than 60 different degree and diploma programs. More than 30,000 students attend Western and many are available for part-time work.
Fanshawe College - www.fanshawec.ca
Fanshawe College is one of Ontario’s largest community colleges with more than 15,000 full-time students. Fanshawe works closely with the business community to ensure current and future skill development closely matches the needs of business.
Vocational Schools
London is home to approximately 20 registered private Vocational Schools providing targeted training and intensive instruction in a relatively short period of time.
Related Links
Western University
Fanshawe College
Contact
For more information about London's contact centre sector or to discuss establishing a contact centre in London please contact:
Larry MacKinnon
Director, Technology Business Development
lmackinnon@ledc.com
519-661-5011
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