Service blueprints illustrate the relationships between the customer journey experience and captures employee actions, the technology, and support processes that may or may not be visible to the customer.
In this session you’ll journey through an actual service blueprinting project-in-progress and see it in action as it unfolds. There will be a roundtable discussion and Q&A.
This is how I can help.
Director, Marketing and Communications
- I can share your local business news & events
- Promote your tech or manufacturing jobs
- Collaborate with you on your industry event
- Help your business reach new audiences
- Provide communications support for your SME