Customer Service Seminar: From Browsing to Buying

Learn to create clear, respectful and consistent customer experiences before, during and after every sale.

Great customer service turns everyday interactions into trust, repeat business and loyal supporters. This practical seminar helps entrepreneurs create clear, respectful and consistent customer experiences before, during and after every sale.

Participants will learn how to:

• Understand the customer journey and identify important touchpoints.
• Identify what customers expect.
• Chose the Marketing channels for each buyer stage.
• Sell through the different sales channels.
• Handle questions and objections calmly.
• Close sales helpfully—without pressure.
• Follow up effectively and leave every customer feeling respected.

This session offers practical tools to navigate Canadian customer expectations while developing an authentic service style.

Presented by Ramona Gallagher of Business Basics Canada.